Cancel/Change Order

Policy Overview

Tailorgrove will make reasonable efforts to accommodate cancellation or change requests when an order has not yet progressed too far into processing.

However, submitting a request does not automatically guarantee that the order can be canceled or modified. Once an order has entered fulfillment or has been shipped, certain changes may no longer be possible.

Request Cancellation as Soon as Possible

If you decide that you no longer want an order, contact Tailorgrove immediately after placing the order. Early communication gives our team the best opportunity to review the request before fulfillment activities begin.

Customers should not wait until the expected delivery date to request a cancellation. Orders can move through processing, packaging, and shipment before delivery occurs.

Order Status and Cancellation Availability

The ability to cancel or change an order depends primarily on where the order is in the fulfillment process.

How to Request an Order Cancellation

Customers who need to cancel an order should contact Tailorgrove by email as soon as possible.

Changing an Order

If you need to change information on an order, contact Tailorgrove as quickly as possible. Depending on the stage of fulfillment, certain changes may be possible while others may no longer be available.

Change requests may include product selection, size, quantity, color, shipping information, or other order details when the requested modification can still be accommodated.

Customers should provide complete and accurate information when submitting a change request. This helps our support team determine whether the requested modification can be applied before fulfillment.

Product or Quantity Changes

Customers who want to add, remove, replace, or modify a product should contact Tailorgrove immediately after placing the order.

Product changes may depend on inventory availability and whether the original order has already entered the fulfillment process.

If a requested replacement product is unavailable, Tailorgrove may not be able to make the requested change. In such circumstances, our support team can explain the available options based on the order status.

Quantity Changes

If you accidentally ordered too many or too few units, contact Tailorgrove as soon as possible with your order number and the desired quantity.

Quantity adjustments may be possible before fulfillment begins. Once the order has been processed or shipped, changes may no longer be available.

If the requested quantity change cannot be completed, customers may need to follow the applicable return procedure after delivery for eligible merchandise.

Shipping Address Changes

If you entered an incorrect shipping address, contact Tailorgrove immediately. Address corrections are time-sensitive because an order may be prepared for shipment shortly after purchase.

Tailorgrove will review whether the shipping address can still be changed before the order is dispatched.

Orders Already in Fulfillment

Once an order has entered fulfillment, our team may already be preparing, packing, or processing the merchandise for shipment.

At this stage, cancellation or changes may no longer be possible. Tailorgrove will review the request based on the actual status of the order at the time it is received.

Customers should not assume that an order has been canceled simply because a cancellation request has been submitted. Wait for confirmation from Tailorgrove.

Orders Already Shipped

Once an order has been dispatched to the shipping carrier, Tailorgrove may no longer be able to cancel the shipment or modify the order details.

If you no longer want an order that has already been shipped or delivered, the applicable Return & Refund Policy may provide the appropriate process for requesting a return.

Customers should contact Tailorgrove if they are uncertain about the available options for an order that has already been shipped.

Cancellation Confirmation

A cancellation request is not considered completed until Tailorgrove confirms that the order has been successfully canceled.

Customers should retain the cancellation confirmation or related communication for their records.

If an order cannot be canceled because fulfillment or shipment has already progressed, Tailorgrove will communicate the applicable information to the customer.

Refunds for Canceled Orders

If Tailorgrove confirms that an order has been successfully canceled and a refund is applicable, the refund will be processed according to the applicable payment processing procedures.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider or financial institution.

Customers should allow the applicable processing time after receiving confirmation that the cancellation and refund have been completed.

Partial Order Changes

If you want to remove or modify only one item from a multi-item order, contact Tailorgrove as soon as possible.

Whether a partial change can be completed depends on the status of the individual items and the overall fulfillment process.

If the requested partial change cannot be completed before shipment, customers may need to receive the order and use the applicable return process for eligible items.

Duplicate or Accidental Orders

If you accidentally place the same order more than once, contact Tailorgrove immediately and provide the relevant order numbers.

Our team will review the status of each order and determine whether one or more orders can still be canceled before fulfillment or shipment.

Customers should not assume that duplicate orders will be automatically identified or canceled.

Customer Responsibilities

Customers are responsible for reviewing order information carefully before completing a purchase.

This includes checking product selection, quantity, shipping address, and other relevant information entered during checkout.

If an error is discovered after the order is submitted, customers should contact Tailorgrove immediately rather than waiting for the order to be shipped.

When Cancellation Is No Longer Available

If an order has already been shipped and cancellation is no longer possible, the customer may review the Tailorgrove Return & Refund Policy to determine whether the merchandise may be eligible for return after delivery.

Eligible returns are subject to the applicable return requirements, including the standard 60-day return period from the delivery date.

Customers should contact Tailorgrove if they need assistance determining which process applies to their order.

Request Processing

Cancellation and change requests are reviewed based on the information available at the time the request is received.

Tailorgrove cannot guarantee that every request can be completed because fulfillment activities may progress quickly after an order is placed.

Customers will receive further information when a request requires additional review or when the requested change cannot be completed.

Important Order Information

Please do not consider an order canceled or changed until Tailorgrove has confirmed the requested action.

Submitting an email request does not by itself stop order processing or shipment. Customers should wait for confirmation from our support team.

Providing the order number and clearly describing the requested action helps our team review the request as efficiently as possible.

Contact Tailorgrove

If you need to cancel an order, correct an address, change a product, modify a quantity, or ask about an order that has already entered fulfillment, please contact our support team as soon as possible.

Our Cancel & Change Order Commitment

Tailorgrove aims to make order cancellation and modification requests as clear and straightforward as possible. Customers are encouraged to contact us immediately when an order needs to be changed.

We will review requests based on the current status of the order and provide available options when a cancellation or modification can still be completed.

Because orders may move into fulfillment or shipment shortly after purchase, early communication is important and gives our team the best opportunity to assist.

For questions regarding this Cancel / Change Order Policy, please contact Tailorgrove at support@tailorgrove.com during our customer support hours.