Return & Refund Policy

Policy Overview

Tailorgrove provides a 60-day return period for eligible purchases. The return period begins on the date the order is delivered to the customer.

Return Eligibility

To be eligible for a return, the request must be submitted within 60 days from the date the order was delivered.

Returned merchandise should be in a condition that allows Tailorgrove to reasonably identify and inspect the item. Products should preferably be returned with their original packaging, tags, accessories, and other components that were included with the original order.

Customers should not send a return before contacting Tailorgrove. Our support team can provide the appropriate return instructions and information needed to help process the request.

Condition of Returned Items

Customers are encouraged to inspect their purchase promptly after delivery. When requesting a return, products should be returned in a condition suitable for inspection.

Where applicable, items should include original tags, packaging, accessories, and other components supplied with the order.

Customers should avoid unnecessary use, washing, alterations, repairs, or damage before deciding to return an item.

Items Should Generally Be

• In a condition suitable for inspection.
• Free from avoidable damage caused after delivery.
• Returned with original tags when applicable.
• Returned with included accessories where applicable.
• Packaged appropriately to prevent additional damage during return shipping.

Items That May Not Qualify for Return

Certain merchandise may not qualify for a return if its condition has been materially changed after delivery or if the item cannot reasonably be resold or inspected.

Examples may include merchandise that has been significantly damaged, altered, washed, repaired, or otherwise changed after delivery.

If you are uncertain whether an item qualifies for return, please contact Tailorgrove before sending the package. Our support team can provide guidance based on the order and product information.

How to Request a Return

Customers should contact Tailorgrove before shipping any merchandise back to us. This allows our team to review the order and provide the appropriate return instructions.

Return Shipping

Customers should contact Tailorgrove before arranging a return shipment. Return shipping instructions may vary depending on the reason for the return and the circumstances of the order.

Customers should package returned products carefully to reduce the possibility of damage during transportation.

We recommend retaining the return shipment receipt or tracking information until the return has been received and the refund process has been completed.

Preparing Your Return Package

Proper packaging helps protect merchandise during transportation and makes the return easier to process.

Customers should use suitable protective packaging and include the required return information provided by Tailorgrove.

Where possible, use the original packaging or another secure package that provides adequate protection for the product.

Return Review

After Tailorgrove receives a returned item, the merchandise may be reviewed to confirm that the return meets the applicable requirements.

The review may consider the condition of the product, the return timeframe, the original order information, and whether the merchandise corresponds to the item included in the return request.

Customers will be contacted if additional information is required to complete the review.

Refund Process

Once an eligible return has been received and approved, Tailorgrove will begin processing the applicable refund.

Approved refunds are generally processed within 12 days after the eligible returned merchandise has been received and the return has been approved.

The time required for the funds to appear in the customer's account after the refund has been processed may also depend on the payment provider or financial institution used for the original transaction.

Refund Fees

Tailorgrove does not charge a refund processing fee for approved returns.

This means that no separate refund processing fee is deducted from an approved refund by Tailorgrove.

Customers should follow the return instructions provided by our support team to help ensure that the return is properly identified and processed.

Refund Timeline

Refund to the Original Payment Method

Approved refunds are generally issued back through the original payment method used for the purchase, subject to the applicable payment system's processing procedures.

Once Tailorgrove has processed the refund, the time required for the refunded amount to appear in the customer's account may vary depending on the customer's payment provider or financial institution.

If Tailorgrove confirms that a refund has been processed but the amount has not yet appeared in the account, customers should allow additional processing time and may contact their payment provider for further information.

Damaged or Incorrect Items

If you receive an item that appears damaged, defective, or different from what you ordered, please contact Tailorgrove as soon as possible after delivery.

Include your order information and a clear description of the issue. Where useful, photographs or other relevant information may help our team understand the situation more efficiently.

Our support team will review the information provided and explain the applicable resolution or return instructions.

Exchanges

If you would like to replace an item rather than receive a refund, contact Tailorgrove before returning the product.

Exchange availability may depend on product availability, order details, and the circumstances of the request.

If an exchange cannot be arranged, an eligible return may instead be handled through the standard refund process described in this policy.

Order Changes Before Return

If you need to make a change to an order before shipment, please contact Tailorgrove as soon as possible.

Once an order has entered fulfillment or has already been shipped, the available options may be different from those available before dispatch.

For orders that have already been delivered, customers should follow the return procedure described in this policy.

Return Deadline

The standard return window is 60 days from the delivery date.

Customers should contact Tailorgrove before the 60-day period expires if they believe they need to return an eligible product.

Return requests submitted after the applicable return period may not qualify under the standard Return & Refund Policy.

Customer Responsibilities

Customers are responsible for reviewing products after delivery and contacting Tailorgrove within the applicable return period when a return is needed.

Customers should provide accurate order information, follow the return instructions, package merchandise securely, and retain return shipment information until the return has been completed.

Providing complete information helps Tailorgrove identify the returned order and process the request efficiently.

Important Return Information

Please do not send merchandise back to Tailorgrove without first contacting our support team.

An unauthorized or improperly identified return may require additional time to identify and process.

Customers should keep the return tracking information until Tailorgrove confirms receipt and the refund process has been completed.

Contact Tailorgrove

If you have questions about eligibility, return instructions, damaged merchandise, refund status, or any other matter related to this policy, our customer support team is available to assist.

Our Return & Refund Commitment

Tailorgrove aims to keep the return and refund process clear, practical, and easy to understand. Customers have up to 60 days from the delivery date to request an eligible return.

After an eligible return has been received and approved, Tailorgrove generally processes the applicable refund within 12 days.

No refund processing fees are charged by Tailorgrove for approved returns. The actual time for a completed refund to appear in the customer's account may depend on the payment provider or financial institution.

For any questions regarding this Return & Refund Policy, please contact Tailorgrove at support@tailorgrove.com during our customer support hours.