Shipping Policy

Shipping Overview

The following information provides a quick overview of Tailorgrove's standard shipping arrangements. Customers are encouraged to review these details before completing an order.

Shipping Cost

Tailorgrove provides a standard flat-rate shipping charge of $6.99 for eligible orders. The applicable shipping fee is displayed during checkout before the customer completes the purchase.

Using a flat-rate shipping structure makes it easier for customers to understand the standard delivery charge without having to calculate shipping based on package weight or distance.

Customers should review the complete order summary during checkout to confirm the products, delivery address, shipping charge, and final order amount before completing payment.

If Tailorgrove provides a temporary shipping promotion or special shipping offer, the terms displayed with that offer will determine the applicable shipping conditions.

Order Processing

After an order has been successfully submitted and payment has been confirmed, Tailorgrove begins preparing the order for shipment.

Our standard handling time is 1 business day. During this period, our team may review the order, confirm product availability, prepare the purchased items, package the order, create shipping documentation, and arrange carrier pickup.

Handling time refers to the period required to prepare an order before it enters carrier transit. It does not include the time required for the package to travel through the carrier network.

Order Cut-Off Time

Tailorgrove's standard order cut-off time is 5:00 PM EST, Monday through Friday.

Orders received before the daily cut-off time can enter our normal processing schedule. Orders submitted after 5:00 PM EST may be treated as received on the following business day for processing purposes.

Orders placed on Saturday, Sunday, or an applicable holiday will generally begin processing on the next available business day.

Estimated Delivery Timeline

Tailorgrove's standard delivery timeline consists of order handling followed by carrier transit. Under normal operating conditions, the order is handled within 1 business day and then travels through the carrier network for approximately 2–6 business days.

Delivery estimates are provided for general planning purposes and are not guaranteed delivery dates. Actual delivery timing may vary because of carrier conditions, weather, holidays, transportation interruptions, address issues, or other circumstances beyond Tailorgrove's direct control.

Delivery Services & Carriers

Tailorgrove ships orders through established delivery carriers including USPS, UPS, and FedEx.

The carrier assigned to an individual shipment may depend on the destination, package characteristics, service availability, shipping capacity, and operational routing.

Tailorgrove may select the carrier that is appropriate for the shipment based on available delivery services and operational requirements.

Once an order has been transferred to the selected carrier, transportation and delivery are handled according to that carrier's operating procedures.

Order Tracking

When tracking information is available, Tailorgrove provides shipment tracking details after an order has been dispatched.

Customers can use the tracking information to monitor the package as it moves through the carrier network.

Tracking information may not become active immediately after a shipping label has been created. The carrier may require additional time to scan and register the package.

Tracking Information May Include

• Shipping label creation.
• Carrier acceptance or pickup confirmation.
• Package transit and sorting updates.
• Estimated delivery information when provided by the carrier.
• Out-for-delivery status.
• Delivered confirmation.

Delivery Address

Customers are responsible for providing complete and accurate delivery information during checkout.

This includes the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and any additional information required for successful delivery.

Please review your shipping information carefully before completing your purchase. Incorrect or incomplete information may result in delivery delays, unsuccessful delivery attempts, or a package being returned to the sender.

If you discover an address error after placing an order, contact Tailorgrove as soon as possible. We will make reasonable efforts to assist, but an address change cannot be guaranteed once an order has entered processing or has been transferred to a carrier.

Delivery Attempts

USPS, UPS, and FedEx may make delivery attempts according to their respective operating procedures.

Depending on the delivery location and circumstances, a carrier may leave a package in a suitable location, attempt delivery again, request customer pickup, or provide additional delivery instructions.

Customers should monitor tracking updates and follow any instructions supplied by the applicable carrier.

Delayed Deliveries

Tailorgrove works to process and dispatch orders according to the stated handling schedule. However, certain circumstances may affect delivery after an order enters the carrier network.

Potential causes of delay may include:

• Severe weather conditions.
• Natural events affecting transportation.
• Carrier network disruptions.
• Unexpected transportation delays.
• High shipping volumes.
• Holiday-related carrier congestion.
• Incomplete or incorrect delivery information.
• Carrier facility or routing delays.
• Other circumstances outside Tailorgrove's reasonable control.

If the estimated delivery period has passed, customers should first review the latest tracking update. If additional assistance is required, Tailorgrove's support team can review the available order and shipment information.

Lost or Missing Packages

If tracking indicates that a package has been delivered but you cannot locate it, please first check common delivery locations around your property.

These locations may include the front entrance, mailbox, parcel area, garage, reception desk, building management office, or another secure location.

Customers may also wish to check with household members, neighbors, or property management where appropriate.

If the package remains unavailable, contact Tailorgrove with your order details and tracking information. Our team can review the available shipment information and assist with the next appropriate steps.

Packages Returned to Sender

A package may be returned to Tailorgrove when the carrier cannot complete delivery. This may occur because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal of delivery, or other carrier-related circumstances.

If a package is returned to our store, please contact customer support. We will review the circumstances and available shipping information to determine the appropriate next steps.

If a returned package needs to be shipped again, additional shipping arrangements may be required depending on the circumstances of the return.

Shipping Notifications

Customers should retain their order confirmation and shipping notification for their records.

Shipping notifications may contain important information such as the order reference, shipment status, carrier information, and tracking details when available.

If an expected notification does not appear in your inbox, please check your spam, junk, or promotional folders. Customers should also ensure that the email address provided during checkout is correct.

Business Days & Holidays

Shipping time estimates in this policy are expressed in business days unless otherwise stated. Business days generally exclude Saturdays, Sundays, and applicable holidays.

Carrier schedules may also be affected by holidays and periods of unusually high shipping volume. These conditions may extend the actual delivery period beyond the standard estimate.

Changes to Shipping Information

If you need to update your shipping information after placing an order, contact Tailorgrove as quickly as possible.

Requests to change shipping information are subject to the order's current processing status.

Once an order has been packed, dispatched, or transferred to a carrier, changes may no longer be possible.

Tailorgrove cannot guarantee that every post-purchase address modification can be completed before shipment.

Customer Responsibilities

Customers are responsible for providing accurate delivery information and monitoring shipment updates when tracking information is provided.

Customers should also make reasonable arrangements to receive their packages and should retain order confirmation and tracking information until the shipment has been successfully delivered.

Shipping Information at Checkout

Before completing an order, customers should carefully review the information shown during checkout.

This includes the selected products, delivery address, shipping charge, and final order information.

Completing the purchase confirms that the customer has reviewed the submitted order information and considers it accurate.

Contact Tailorgrove

If you have questions about shipping costs, processing times, delivery status, tracking information, or a shipping issue, our customer support team is available to assist.

Our Shipping Commitment

Tailorgrove is committed to providing a clear, straightforward, and dependable shipping experience. We aim to make every stage of the delivery process easy to understand, from order placement through final delivery.

Our standard shipping structure includes a $6.99 flat shipping rate, approximately 1 business day of handling, and an estimated 2–6 business days of carrier transit under normal operating conditions.

While delivery timing may occasionally be affected by circumstances outside our control, we work to process orders promptly and provide available shipment information so customers can follow their packages throughout the delivery process.

For questions regarding this Shipping Policy or an individual shipment, please contact Tailorgrove at support@tailorgrove.com during our stated customer support hours.