Frequently Asked Questions

Tailorgrove offers a selection of bags, dresses, and shoes. Product details, descriptions, available options, and pricing are displayed on the relevant product pages.

Tailorgrove is located at 7 Butternut Pl, Stamford, CT 06903-3829, United States.

You can contact our customer support team by email at support@tailorgrove.com . Our support hours are 8:00 AM – 7:00 PM EST, Monday through Saturday.

Select the product you would like to purchase, review the available product information, add the item to your shopping cart, and proceed through the checkout process. Follow the checkout instructions to provide the information required to complete your order.

Yes. Customers should review the products, quantities, shipping information, order total, and other available details shown during checkout before completing the purchase.

After an order is submitted, Tailorgrove may review and process the order before shipment. Customers should keep their order information for reference and monitor any order or shipping communications provided after purchase.

If you need to change or cancel an order, contact Tailorgrove as soon as possible after placing the order. Requests are subject to the order's processing or fulfillment status. Once an order has entered fulfillment or has been shipped, changes or cancellations may no longer be available.

Tailorgrove currently accepts PayPal as the available payment method for purchases made through the website.

Payment availability and checkout options are determined by PayPal at the time of payment. Customers should follow the payment instructions presented during checkout.

Payment transactions are processed through the applicable payment service. Customers should follow PayPal's payment and security procedures when completing a transaction. Tailorgrove does not ask customers to provide account passwords or security codes by email.

If a payment is unsuccessful, review the payment information and follow the instructions provided during checkout. If the issue continues, customers may contact PayPal for payment-specific assistance or contact Tailorgrove for help with the order.

Tailorgrove currently charges a flat shipping rate of $6.99.

Orders generally require 1 business day for handling, followed by an estimated transit time of 2–6 business days. This results in an estimated overall delivery timeframe of approximately 3–7 business days, depending on the order and delivery circumstances.

The order cut-off time is 5:00 PM EST, Monday through Friday. Orders may be handled according to the applicable business-day processing schedule.

Tailorgrove may use USPS, UPS, or FedEx for delivery depending on the order and applicable shipping arrangements.

When tracking information is available for the shipment, it may be provided after the order has been dispatched. Customers should use the provided tracking information to monitor the shipment's progress.

Delivery times are estimates and may vary due to carrier operations, transportation conditions, address-related issues, or other circumstances. If a shipment appears delayed, review the available tracking information first. You may also contact Tailorgrove for assistance.

Tracking information may take some time to update after a package has been dispatched. If the tracking information remains unchanged for an extended period, contact Tailorgrove with your order information so our support team can review the available shipment details.

Contact Tailorgrove as soon as possible if you receive an item that does not match your order. Include your order information and a description of the issue. Photographs may also be useful when explaining the problem.

Please contact Tailorgrove as soon as possible after delivery if your product appears damaged. Provide the order information and a description of the damage so our support team can review the situation and explain the applicable next steps.

Eligible products may be returned within 60 days from the date of delivery. Customers should contact Tailorgrove before sending the product back.

Yes. Customers should contact Tailorgrove before sending a return. Our support team can review the request and provide the appropriate return instructions.

Returned merchandise should be in a condition suitable for inspection. Where applicable, customers should include original tags, packaging, accessories, and other components supplied with the order. Customers should avoid unnecessary use, washing, alterations, repairs, or damage before returning an item.

The standard return period is 60 days from delivery. Requests submitted after the applicable return period may not qualify under the standard Return & Refund Policy.

Once an eligible return has been received and approved, Tailorgrove generally processes the refund within 12 days.

No. Tailorgrove does not charge a refund processing fee for approved returns.

Approved refunds are generally issued through the original payment method used for the purchase, subject to the applicable payment provider's processing procedures.

After Tailorgrove processes an approved refund, the time required for the funds to appear in the customer's account may depend on the payment provider or financial institution. If Tailorgrove confirms that the refund has been processed, customers may need to allow additional processing time.

Customers should contact Tailorgrove as soon as possible if they want to cancel an order. Cancellation requests depend on the current processing and fulfillment status of the order.

Contact Tailorgrove as soon as possible if your shipping address needs to be changed. Address changes may be possible before fulfillment, but cannot always be accommodated once an order has been processed or shipped.

Contact our support team promptly if you need to change a product or quantity. Requests are subject to the order's processing status and product availability.

Tailorgrove customer support is available from 8:00 AM – 7:00 PM EST, Monday through Saturday.

When contacting Tailorgrove about an order, include your order number when available, the email address used for the order, and a clear description of your question or issue. Providing complete information can help our team review the request more efficiently.

Yes. Customers can contact Tailorgrove at support@tailorgrove.com for questions about return eligibility, return instructions, refund processing, damaged products, incorrect items, or other order-related concerns.

Contact Tailorgrove as soon as possible and provide the order information for the duplicate purchase. If the order has not entered fulfillment, our team can review whether cancellation or another available solution is possible.

Contact Tailorgrove promptly with the correct information. Changes may be possible depending on whether the order has already been processed or shipped.

Our support team is available to help with additional questions. Send your request to support@tailorgrove.com and include relevant order information when applicable.